Ducks in a ROW: Exclusive interview with Aflac's Executive Vice President, Chief Operations Officer

Ducks in a ROW: Exclusive interview with Aflac's Executive Vice President, Chief Operations Officer

With 27 years’ experience in the insurance game, Virgil Miller has been transforming processes and spearheading technology excellence with a customer focus since the early 90s. 

Now Executive Vice President, Chief Operations Officer of Aflac U.S.; and President of Aflac Group, he shares his insights into successful digital transformation.

Read on to learn about:

  • How Virgil transformed Aflac’s approach to technology excellence though agility 
  • What the perspective of digital transformation is from the executive-level
  • Why failures can be as vital as successes when embarking on a transformation journey



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