Nicole Raimundo

Chief Information Officer
Town of Cary, North Carolina

9:40 AM Thinking outside the box: digitally transforming a town

Municipalities aren’t usually known for their digital transformation initiatives, but that changed when Nicole eliminated more than 100 disparate legacy applications used within the public services. Embarking on a platform strategy that gave the municipality a 360 view of Cary’s citizens led to the development of apps, and even to the exploration of chatbots; all in an effort to better connect with its citizens. What better way to understand the mammoth project of dealing with digitally transforming a legacy system than that of a town!