Nicole RaimundoChief Information Officer
Town of Cary, North Carolina
Municipalities aren’t usually known for their digital transformation initiatives, but that changed when Nicole eliminated more than 100 disparate legacy applications used within the public services. Embarking on a platform strategy that gave the municipality a 360 view of Cary’s citizens led to the development of apps, and even to the exploration of chatbots; all in an effort to better connect with its citizens. What better way to understand the mammoth project of dealing with digitally transforming a legacy system than that of a town!