Digital transformation is challenging the pre-conceived
notions of business strategy, consumer expectations and service delivery
processes, resulting in shocks to employee engagement, process best practices
and corporate culture.Vinay enjoys
being at the epicenter of this change and providing the leadership and clarity
of vision needed to navigate from current state to end vision.
As a technologist he has successfully led several iterations
of moving from on-premise to the cloud, offline and web customer care support
to mobile/social care channels, and static user experiences to the dynamism of
Mobile First personalized interactions.
As a seasoned leader he relies on his ability to manage
change, challenge and motivate employees to engage and embrace the new
realities, and balance transformational zeal with the everyday realities of
keeping the existing business running.
Humor, cultural sensitivity, a willingness to embrace the
new while managing the risks with care, are some of the arrows in his
professional quiver.As the CTO of
Affinion Group, these traits are essential in communicating the plan, gaining
consensus and commitment, and ensuring alignment with the customer community.
Transformation is a journey and being open to new learnings
is as important as achieving the original goal.