Technology Excellence Week
Cloud, Security & Automation.
2020 Online Event - Click Here
Returning in 2021
Conference Day Two
8:00 - 8:35
Morning Coffee & Refreshments
8:35 - 8:45
Chair's Welcome Address
8:45 - 9:15
VISIONARY KEYNOTE: Learnings from a Fully Digital, Cloud-Centric Company
Sofiene Kamoun -
General Director, Strategic Initiatives,
Videotron
- Why fully digital companies already have an advantage over legacy companies as their systems are more transparent, open and the company is naturally set up for joined-up thinking
- Advice from the front line – what older companies can learn from Silicon Valley, and advantages of having a more open, collaborative approach where all units work together instead of in silos
- Using this technology to better serve the customer - greater visibility into systems also means visibility into the company’s pain points (meaning greater personalization, swifter optimization of services, quicker time to market and happier customers all round – a win-win for all!)
9:15 - 9:45
VISIONARY KEYNOTE: Enterprise Architecture: It’s All About the Customer
Nick Reed -
Chief Strategy Officer,
BiZZdesign
- Digital Transformation is not about getting the newest technology and not about implementing the latest industry practices, the key is to leverage technology and data to serve the customer better, using radically different business operating models
- Enterprises are striving to become more innovative, more agile, and more customer centric. Customer centricity requires a new approach to EA, whereby customers are placed at the heart of all planning and development efforts. It also requires new techniques to best support agile ways of working and continuous delivery.
- Determining how EA and EA Teams can insert themselves in the customer centric experience
9:45 - 10:30
VISIONARY LEADERS’ PANEL: Migrating to Digital & Automated Systems
Jinal Shah -
Manager, Enterprise Architecture COE,
3M
Scott Whitmire - Research Supervisor, System Architect, The Mayo Clinic
Sofiene Kamoun - General Director, Strategic Initiatives, Videotron
- How do you utilize cloud principles, RPA, analytics and cognitive computing to best effect to gain a deeper understanding of customers, markets and processes?
- What powerful enterprise search tools are out there that can help to pinpoint relevant data and content at the right moment to make better decisions for the business
- How can businesses optimize their businesses most cost-effectively? Where are the priorities?
10:15 - 10:45
From Models to Data: The Rise of Data-Driven Architecture
Mark Hemphill -
Director of Sales,
LeanIX
10:45 - 11:00
Technology Test-Drive Session
Take up the opportunity to experience the latest digital and cloud-based business transformation technologies for yourself with hands-on sessions for delegates vendor booths.
11:00 - 11:30
Networking Break & Prize Draw
TRACK A: Intelligent Automation
11:30 - 11:55 CASE STUDY: Integrating Machine-Learning, Automation and AI into Standard Business Practice Scott Whitmire - Research Supervisor, System Architect, The Mayo Clinic· Sorting and unifying enterprise initiatives before relying on mass data
· Understanding pitfalls, and managing risk more efficiently
· Adopting real-time analysis for operational excellence
TRACK A: Intelligent Automation
11:55 - 12:25 CASE STUDY: Transforming the Business to Better Meet Customer Needs Denise Forrester - Director of Data Services, Randall Reilly· Taking data to the public and enriching it for maximum contact generation usefulness
· Fixing the backend to ensure best-possible quality of service delivery
· Working with a shoestring budget – identifying which actions will make the biggest customer impact
TRACK A: Intelligent Automation
12:25 - 12:55 CASE STUDY: Agile Strategies for Rapid Digitalization Stephan Blasilli - Head of Global Lean Operations & Corporate Initiatives, EDP Renewables· Reforming the unstructured processes with intelligent business process technology
· Rolling out an RPA programme and BPM platform so that robots can fulfill 450 basic jobs per week (scheduling electricity, paying invoices etc)
· Methodologies can apply to archive rapid success such as MVPs, actionable metrics, rapid adoption, and validated learning
· Freeing up staff capacity, removing annoying, repetitive jobs, reducing task errors, increasing staff reliability and productivity
TRACK B: Process Excellence
11:30 - 11:55 CASE STUDY: Business Model Agility - Technology and Cultural Transformation Alisa Sheyn - VP of Development Productivity, Pluralsight· Exploring the architecture for enterprise alignment
· Re-designing data architecture across the foundation of the business
· Identifying which technology to deploy architecture re-design
· Preparing the culture for a more agile business model
TRACK B: Process Excellence
11:55 - 12:25 CASE STUDY: The Importance of Customer-Centric Business Transformation and Enhanced Customer Insights to shape your operational excellence Eric Pope - VP Operations, US Synthetic· Why it is important to remember that technology is just a tool towards success, not a means to an end in itself; customer satisfaction is still the main goal
· Understanding the customer at the end of the digital chain
· Working business innovation and enterprise minded culture into a legacy company
· How to re-invigorate enterprise architecture across the business
· Implementing agile and resilient frameworks for continuous value delivery
TRACK B: Process Excellence
12:25 - 12:55 Blockchain – The Paradigm Shift in the Enterprises Aman Ali Pogaku - Blockchain & VR Researcher, Wright State University- Difference between public and private blockchains.
- Approach towards creating a blockchain solution and various design considerations.
- Various industries that Blockchain can impact.
- Successful enterprise blockchain use-case implementations.
- Further areas of research in enterprise blockchain solutions.
12:55 - 13:45
Lunch & Networking Break
13:45 - 14:15
CASE STUDY: Optimizing Business Architecture for True Technology Excellence
Chris Mayer -
Executive VP and Chief Innovation Officer,
Suffolk Construction Company
· Evolving your approach to business architecture
· Driving process innovation into your business framework
· Enable transformational initiatives to generate agile thinking
· Where does AI and VR fit in? Detailing transformation operations to date
14:15 - 14:45
Devising an Effective Change-Management Journey
Tulika Biswas -
Information Technology Program Manager,
AVID Technology Inc
- Identifying key transformational players
- Discover implementation of agile methodology in governance
- Achieving a sustainable and continuous improvement culture
14:45 - 15:30
Panel Discussion: Towards the Future: What Does the Future Business Landscape Look Like and How Must Enterprises Adapt?
Tulika Biswas -
Information Technology Program Manager,
AVID Technology Inc
Aman Ali Pogaku - Blockchain & VR Researcher, Wright State University
Chris Mayer - Executive VP and Chief Innovation Officer, Suffolk Construction Company
- Maintaining, Migrating and Updating Legacy Systems to Benefit the Business Long-Term
- Will there be Process Engineers in the digital era or will technology replace need for them? What should their role be? Moving from a Legacy Environment and Tackling the Skills Gap – How Must Staffing
- Which technologies should be prioritized in the quest towards true enterprise excellence
- Changing internal business culture and uniting business segments for a more joined-up approach: How do you get people to think differently?
- Where will we all be in 2025? How ready are we for the demands of the future?
